Assistant Store Manager

"About The Role We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic upcoming new Southwold store. The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day to day running of the store to deliver agreed targets and KPI'S. Assisting with the coaching and development of the team to achieve best in class customer service and retail operations. About Finisterre Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. Key Responsibilities Customer Experience Demonstrate and influence others on how to deliver an engaging and experiential customer serviceEnsure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operationsKeep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current rangeWork with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associatesSupport manager with implementing high standards of visual merchandising and store presentationProudly represent Finisterre and ensure the brand story and company values are being championed through the store teamAssist manager with recruiting the best team for the brand and storeWork with the store manager and marketing team to deliver successful & engaging store events Commercial Share ownership of the stores performance, understand and communicate the store targets and future plans with the teamReview and analyse RCA report, implement commercial changes in order to drive more salesKeep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activityCommunicate with manager and merchandising team making sure we gain the most opportunity through stockUnderstand the overall company strategy and how the retail goals fit into the overall direction Operations Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and costTrain all staff on all stock handling processes and procedures ensuring accuracy in any stock movementsEnsure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HOAssist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times People Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potentialMaintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absenceMaintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary KPIs Annual sales & contribution targetsATVConversionCustomer satisfaction Requirements WHAT YOU'LL BRING TO FINISTERRE You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with othersYou like to lead by example, motivating and supporting othersYou are a people person, building positive relationships with both customers and your retail teamYou pay attention to detail, take pride in delivering tasks accurately and to a high standardProven experience managing a team within a premium Apparel brand who share Finisterre's brand ethosBe commercially aware and possess in depth experience of working towards KPIsVisual merchandising skillsCompetent with Excel, Word and Office OutlookMotivates and coaches others to be the best they can beGood communicator between management and retail teamPassion, energy and aspiration in line with Finisterre products, brand and customer Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. Benefits WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based at our upcoming new store in Southwold. We'll invest in you with a competitive salary of £27,800 - £29,000, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for part time employees)Additional holidays for length of serviceYour birthday day offUp to 3 days of paid volunteering per year - we will support you in giving back to communities and causes A discretionary bonus scheme, based on store performanceA pension scheme with Nest60% product discount for personal and gift use30% Friends and Family product discountA uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floorEnhanced Family Leave policies to support you in growing your family Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activitiesRegular team social and training daysVarious discounts from our B Corp communityAccess our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing developmentSea Tuesday companywide updatesAnd so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work."