Flagship Store Manager

"Role OverviewThe Store Manager will oversee all aspects of operations at the Flagship Victoria BeckhamBoutique in London, with a focus on achieving store excellence, team leadership, and drivingclient engagement. Key ResponsibilitiesAs the Store Manager, you will be the main ambassador for the Flagship Victoria Beckhamboutique, leading the team and ensuring its success. Your key duties include: 1. Brand & Client Experience• Brand RepresentationAct as the face of Victoria Beckham, embodying and promoting the brand’s valuesand identity. • Client ExperienceDeliver a first-class experience to all clients, maximising conversion rates andbuilding loyalty. Take full accountability for client acquisition, retention, andengagement. • Sales LeadershipActively engage on the sales floor, leading by example and managing clientrelationships directly. • Visual MerchandisingEnsure compliance with Victoria Beckham’s visual merchandising guidelines,maintaining brand consistency and appeal. • Business DevelopmentIdentify and recommend partnerships, events, and clienteling opportunities to drivegrowth and expand the store network. 2. Store Operations • Daily OperationsOversee all daily store activities, ensuring seamless operations while proactivelyidentifying growth and service enhancement opportunities. • KPI & Budget ManagementDrive the team to meet and exceed KPIs and sales targets. Manage controllable costswithin budget, focusing on profit and margin optimisation. • Stock Management Oversee stock control procedures and conduct inventory counts, ensuring accurate andefficient stock management. • Health & Safety ComplianceEnsure the store is compliant with all relevant health and safety regulations. • Staff PlanningManage staff rotas to ensure adequate coverage during peak periods and specialevents. 3. Team Leadership & Development • Team LeadershipRecruit, coach, and inspire a high-performing team, fostering a culture that aligns withbrand standards and client-focused service. • Product Knowledge & TrainingAttend product launches and disseminate key information to the team. Ensure thatcomprehensive product and brand training is regularly delivered. • Team DevelopmentConduct appraisals, performance reviews, and address any performance issuesproactively. • Communication & ReportingProvide high-quality, concise feedback and analysis to key stakeholders, offeringactionable insights and business updates. • Stakeholder RelationsBuild strong relationships with head office teams, ensuring a valuable and cohesivepartnership. Essential Skills and Requirements• Luxury Retail Experience: 3-5 years of management experience in luxury fashionretail.• Sales-Driven: Proven track record in meeting and exceeding sales targets and KPIs.• Client-Centric: Strong focus on client experience, engagement, and loyalty.• Local Network: Existing network and client base in the local area is highlyadvantageous.• Professionalism: Maintain a polished and professional appearance at all times.• Organisational Skills: Highly organised, with the ability to multitask and managepressure.• Leadership: Energetic, passionate leader capable of inspiring both team members andclients.• Independent Decision-Maker: Confident in making commercial decisions andaddressing issues independently.• Problem-Solving Ability: Skilled at handling and resolving challenging situations.• Industry Knowledge: Strong understanding of luxury products, business trends,competitor landscape, and customer demographics.• Dynamic Personality: Confident, charismatic leader with a proactive drive tomotivate and guide the team. *You may be required to support on additional duties/tasks as necessary to meet the business needs*"