Summary
Seeking a strategic, service-obsessed leader to launch and manage our new flagship store in New York City. You will be responsible for all in-store operations, from hiring and training to merchandising and achieving sales targets.
Why You're a Good Fit
- 5+ years of retail leadership experience
- Experience in luxury or high-end customer service
- Proven ability to meet and exceed sales goals
About the Role
"Kinn is opening its second flagship store - this time in the heart of New York City - and we’re looking for a strategic, service-obsessed leader to bring it to life.This isn’t your typical store manager role. You’ll be the boots-on-the-ground builder of our East Coast presence, launching our NYC location from scratch. From setting up operations and staffing the team, to curating in-store experiences and executing flawless merchandising, you’ll own every detail that makes this store a true extension of the Kinn brand.We’re a modern fine jewelry company rooted in craftsmanship, heritage, and storytelling. As a fast-growing, founder-led business, we value people who move quickly, think beyond their lane, and take pride in building something meaningful and enduring. If you’re a natural leader with an eye for luxury and a love for building teams and culture, we’d love to meet you.What You’ll DoLead the launch of our NYC flagship store from pre-opening to daily excellenceOwn all in-store operations, including scheduling, inventory management, visual merchandising, and reportingHire, train, and develop a high-performing team that delivers a warm, elevated customer experiencePartner with HQ and our LA Flagship to translate Kinn’s brand, rituals, and service standards into the physical spaceCreate and implement clienteling strategies to build community and long-term relationshipsExecute merchandising and product storytelling that aligns with both retail and brand goalsEnsure operational readiness across systems, staffing, security, and complianceCollaborate with marketing and brand to activate local events and store experiencesSet and achieve ambitious sales targets while delivering exceptional service
You Might Be a Fit IfYou’ve opened and/or managed a high-touch retail store, ideally in luxury, jewelry, or fashionYou know how to build and scale store operations and processes from the ground upYou’re a culture and people builder - your teams love working with youYou have a sharp eye for visual presentation and product storytellingYou’re highly organized, thrive in fast-paced environments, and don’t mind rolling up your sleevesYou love delivering an experience that makes people feel something not just selling a productYour Experience5+ years of retail leadership experience, with at least 2 years managing a teamExperience in luxury or high-end customer experience strongly preferredProven ability to meet and exceed sales goalsStrong operational and inventory management skillsBenefits Medical, dental, and vision insuranceCompany-paid life insurance401(k) plan with a 4% company matchPaid time offEmployee discount on Kinn jewelryAnnual Holiday PartyInvitations to pop-ups and other company events"
Requirements
- Passion for building great products
- Strong communication skills
- Ability to work in a fast-paced environment
- Relevant experience in the field
About Kinn Studio
Kinn designs modern heirlooms, made to last a lifetime. Modern, yet timeless, every piece is hand-crafted from solid gold — never filled, plated, nor vermeil. “Our signature pieces are designed to stand the test of time. After a lifetime of wear, you’ll be able to pass your Kinn jewelry on as an heirloom.” — Jennie Yoon, founder Kinn forgoes the steep markups typical of most jewelry companies, with one simple goal in mind: to develop and manufacture fine jewelry at an attainable price. We...