Trainer (Beauty Therapist)

"POSITION: Part-Time Trainer (Beauty Therapist) REPORTING TO: Studio Manager HOURS: 4 days (32 hours) RESPONSIBLE FOR: Delivering facial workouts and first-class customer service LOCATION: Selfridges FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA! Job Summary The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym’s services and retail offerings and offering exceptional customer experience. Key Duties And Responsibilities: Responsibilities for this role include, but are not limited to; To deliver all workouts in line with all FaceGym Workout protocolsResponsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of houseProactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyoneHaving the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customersMaintain an exceptional customer experience at every touch point of the customer journeyResponsible for meeting retail and service individual targets and KPI’s (key performance indicators)Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasksTo have a strong focus on maximizing retail potential and client retentionOperating efficiently point of sale systems, card machines and tillsBuilding and constantly updating knowledge on skincare, products and workoutsCommunicate effectively and professionally with all the team, Studio Manager and FaceGym managementUsing learning from each site to further develop your clients experience in storeBuilding on and constantly updating your own knowledge on skincare, products and treatmentsEnsuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipmentEnsuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clientsLeading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standardEstablishing an effective working relationship with full team and managementBeing skillful on Zenoti booking systemExcel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. Person Specification: The ideal candidate will: NVQ 3 Beauty therapy qualification or equivalentHands on experience with customersPrevious experience of working within beauty, retail and spaEnjoys exploring opportunities and using own initiativeExceptional customer service skillsA team player with inspirational social skillsArticulate and a confident communicatorHave the ability to stay calm and positive during busy daysHave the ability to stand during a 6-8-hour shiftFully flexible across weekdays and weekends Our brand values Teamwork Adaptability Ownership Respect Over To the Best Part, The Perks! Generous commission on retail and servicesExclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.Product Perks: Get 50% off FACEGYM products to help you look and feel your best.One additional day of holiday for each year of service with the companySupportive Resources: Access our free and confidential employee assistance program for personal and professional well-being. FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know."