Ecommerce Manager

"Mission: Build and optimise a world-class ecommerce experience that converts, delights and scales internationally across UK, US and future markets. THE ROLE The Ecomm Manager owns the onsite customer journey - UX, navigation, merchandising, on-site content, product presentation, conversion performance and CRO. You sit within the Trade Engine, directly impacting revenue and customer experience. Key Responsibilities Site OwnershipOwn Shopify performance and experience end-to-end.Ensure fast load-time, intuitive navigation, flawless mobile experience.Maintain best-in-class PDPs, imagery, sizing, fit guidance and messaging. Merchandising & CROLead onsite merchandising strategy aligned with trade cycles.Run CRO tests and experiments to lift conversion rate and revenue.Analyse heatmaps, session recordings, click data and customer behaviour. InternationalEnsure US + other markets are optimised for shipping, duty, messaging, conversion.Maintain localisation strategy and market-specific nuances. Cross-Functional CollaborationPartner with Performance on landing pages.Partner with Brand on on-site branding and storytelling.Partner with Ops on stock, sizing, alerts and pre-orders. What Great Looks Like Data-first, best-in-class standardsObsessed with customer experienceComfortable making commercial recommendationsUnderstands both UX + brand aesthetics OUR VIBES If you associate with these then we want to hear from you: We’re scrappy and tenacious - we roll up our sleeves and make things happen.We put the customer first - their experience guides every decision.We think big - because why not make magic?We move fast - we test, pivot, and double down on what works.We speak with calm, considered clarity - no spin, no ego.We back each other and have fun - we celebrate the wins and enjoy the ride. If you think you'll be the perfect fit for the role, please tell us why we should hire you in your cover letter."