Warehouse Supervisor

"OverviewAs the Warehouse Supervisor, you are responsible for optimizing Greenhouse’s warehouse strategy, managing finished goods and raw materials inventory, and ensuring efficient, cost-effective fulfillment operations. You oversee the full flow of work across staging, shipping and receiving, warehousing, and inventory control, consistently balancing exceptional customer service with operational efficiency. This is a hands-on, working supervisory role—while you lead the team and drive results, you’ll also be actively involved on the floor, operating forklifts and other warehouse equipment, pulling and staging orders, completing counts, and supporting daily warehouse tasks as needed. If you enjoy leading by example and working in a fast-paced warehouse environment, this role is for you. In this position, you supervise overall warehouse operations and the day-to-day activities of staff, providing clear direction, coaching, and support to help the team perform at its best. You oversee core functions such as receiving and stowing, picking and packing, shipping, inventory management, and all related documentation, ensuring work is completed accurately, safely, and on schedule. You monitor and evaluate staff performance and shift goals against broader business objectives, using data and hands-on observation to recognize strong performance, address gaps, and drive continuous improvement. You also ensure the safety and security of goods, materials, and people by implementing and reinforcing strong safety policies and procedures, maintaining a clean and organized workspace, and identifying risks before they become issues. You are comfortable working with systems such as a warehouse management system (WMS), enterprise resource planning system (ERP), or related tools to track, analyze, and improve warehouse processes and performance. You partner closely with internal teams and third-party distribution providers to expand Greenhouse’s fulfillment reach, troubleshoot and resolve fulfillment issues quickly, and continually improve cost efficiencies and service quality. Through active collaboration, process development, and consistent, on-the-floor leadership, you help ensure the warehouse runs reliably, efficiently, and safely every day. Key Performance Outcomes:Safety Incidents: Maintain zero safety incidentsStaging Accuracy: Ensure 100% accuracy in stagingBudget Adherence: Maintain staging and warehouse costs within or below the approved budget plan.Timeliness: Achieve 98% on-time ready rate for all customerInventory Accuracy: Ensure inventory is 98% accurate in the inventory management Statement of Work & Responsibilities:Delivery and Scheduling:Schedule staff in an optimized manner to meet customer requirements at the lowest Process Optimization:Streamline and optimize staging and warehouse processes to enhance efficiency and reduceContinually review costs associated with operations, achieving the best labor cost per bottle, case, or drop.Introduce process improvements to minimize staging errors and maximize Team Leadership:Recruit, hire, train, and coach staging and warehouse associates to meet performanceConduct regular check-ins with staging and warehouse staff to ensure orders are properly staged and delivered on time.Supervise staging and warehouse staff, providing direction and support as Customer Service and Issue Resolution:Integrate with the customer service team to forecast customer needs and escalate requirements to demand planning.Investigate delivery disputes by reviewing original orders and resolving issues Equipment and Maintenance:Ensure preventative maintenance is performed on forklifts and material handling equipment to maximize uptime and reliability.Maintain records forAct as a back-up forklift driver during scheduling gaps or Inventory Management:Oversee inbound and outbound transactions, ensuring 98% inventory accuracy in the DEAR inventory system.Monitor inventory levels and troubleshoot discrepancies to prevent supply chain Compliance and Safety:Ensure a safe work environment, complying with all quality and safetyMaintain a clean and tidy warehouse area, ensuring compliance with sanitation Skills & Qualifications:Licensed Forklift OperatorYears of Experience: Minimum of 3 years of warehouse supervisoryWarehouse Expertise: Proven ability to optimize warehouse and staging operations, ensuring efficiency and accuracy.Leadership: Demonstrated success in supervising and coaching teams to achieve high performance and operational excellence.Process Optimization: Strong experience in streamlining processes to reduce costs and improve accuracy in warehouse and staging.Problem-Solving: Excellent problem-solving skills with the ability to analyze issues, identify root causes, and implement effective solutions.Interpersonal Skills: Strong interpersonal skills, with the ability to communicate effectively across all levels of the organization.Analytical Skills: Detail-oriented with a proven ability to use data analysis to guide decisions and improvements.Process Improvement: Demonstrated success in identifying inefficiencies and implementing solutions to enhance operations.Adaptability: Thrives in a fast-paced, dynamic environment, managing multiple priorities and contributing to overall business success. NoteAs a standardized step in the application process, we ask that you complete the Culture Index (TM) Survey so we can see how it may apply to your work related needs as well as our company requirements. It also assists us in better employee management and development. Please complete the survey by following the URL: here. About Greenhouse:Greenhouse is a plant-based beverage company and Certified B Corporation headquartered in Toronto. Founded in 2014, our mission is to offer widespread, sustainable access to plant-based nutrition and wellness of the highest quality. Our goal is to make it simple to savor the present while looking out for a healthy future—ours, and that of our planet. As a company, Greenhouse is committed to ensuring that all people-related processes such as recruitment, hiring, promotion, compensation, benefits, and so forth are administered without regard to race, color, religion, national origin, sex, or age. We value an inclusive workplace and will ensure our practices and policies uphold just this. For individuals with disabilities, accommodations are available. The Greenhouse Team"