Practice Coach / Practice Manager

"Mermaid Vision Optical Boutique, partners of FYidoctors, is seeking a Practice Coach for a full-time role. The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education. The Practice Coach will also become fully cross-trained so they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and/or customer service specialist. This team member will work a schedule of 40 hours per week. Our clinic is open Monday through Friday. What Do You Bring College degree or equivalent experiencePrevious experience in customer service and retail preferredTwo to four years management/supervisory experienceDemonstrated skills in coaching and advising staffA proven track record of delivering the organization’s results through peopleGeneral PC knowledge including Microsoft Office (Word, PowerPoint, Excel and Outlook)Strong leadership skills Comprehensive knowledge from operations, processes, and business implicationsExcellent organizational and time management skillsAbility to respond quickly to changing prioritiesExcellent oral and written communication skillsStrong influencing and negotiating skillsKnowledge of current optical theory and merchandise is an assetCommitment to maintaining service and quality initiatives What Will You Be Doing? Responsible for managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals, and values Providing support and direction to enhance performance, skills, and knowledge of practice staff within the practices Coaching/mentoring – gives timely, specific feedback and helpful coaching and evaluates performance fairly and in accordance with company guidelines; adapts leadership approach to each staff member to inspire excellence. Recognizes and accurately identifies staffs’ unique skills and abilities, performance strengths, and development needs; provides challenging assignments and opportunities for development; provides training and job coaching Leadership development – works with Regional Coaches to provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment Fostering teamwork – builds effective teams committed to organizational goals; created environmental conducive to teamwork; fosters the development of a common vision; provides clear direction and priorities Motivating/influencing others – utilizes the diverse skills and abilities of the workforce by respecting and empowering others to achieve; creating enthusiasm; asserting own ideas and persuading others; gaining support and commitment from others Fostering open communication/listens to others – speaks clearly and expresses self well in front of patients, staff, in groups, and one-on-one conversations: creates an environment where open and direct expression of ideas and dialogue occurs Written communication – conveys information clearly and effectively through formal and informal written documents Presentation- prepares and delivers clear, smooth presentations: presents self well in front of groups Practice development – creating the best practice possible. So every minute of everyday Practice Coaches will be looking for ways to improve procedures and operations, making recommendations and working with employees to take action. They will ensure that key professional initiatives are delivered in a way that will optimize sales and customer care Marketing – administers ongoing FYi marketing efforts to inform current and potential patients regarding practice services and products available. Monitors effectiveness of such efforts through appropriate measures and review. This also includes adoption and embrace of the FYi brand; which entails working with Home Office to understand the brand and determining “best practices” to execute on the brand at the practice level Patient care – supports and delivers the commitment to provide the best quality of eye care for our patients/customersPatient relations – demonstrates a desire to create value for all patients and to exceed their expectations; anticipate patient needs and takes action to exceed them; continually searches for ways to increase patient satisfaction How You’ll Benefit Competitive salary and benefitsA comprehensive benefits package that includes outstanding optical coverage Rapid and continued growth, ensuring a constantly challenging and rewarding environmentA workplace culture that fosters a sense of collaboration   Ongoing training and development opportunities to help you develop your career  Why You Should Join Us FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYidoctors, you'll have a meaningful impact on people's lives and have fun doing it.  At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience."