Summary
Provide technical support to iStore customers through troubleshooting and resolving technical issues. Offer training and assistance to ensure exceptional and professional quality support service.
Why You're a Good Fit
- IT qualification (minimum A+/N+)
- Experience in Helpdesk/1st Line Support
- Conflict Management
About the Role
"Job Description
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.
You Need To Have
Completed Matric and IT qualification (minimum A+/N+)Experience in Helpdesk/1st Line Support
The right person for this role is someone with
Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challengesConflict Management, Managing complexity, disagreement, and conflict effectively and smoothly Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action Learning and Development, Open, motivated, and proactively seek learning and development opportunities
Apply today!
Apply"
Requirements
- Passion for building great products
- Strong communication skills
- Ability to work in a fast-paced environment
- Relevant experience in the field
About Istore South Africa
At iStore, we’re more than just a tech provider—we’re your partner in productivity, whether for your business or personal needs. Apple products like iPhone, iPad, and Mac are designed to integrate seamlessly into both business environments and your everyday life. They’re quick to set up, easy to learn, and come with built-in security. Whether you're enhancing your workplace or enjoying personal use, our experts are available—at no cost—to help you optimise your Apple ecosystem and get the most...