Bench Store Manager - Penrith

"You’ve seen the headlines. You’ve heard the hype. The Reject Shop is now part of global retail leader Dollarama, and we’re preparing for a major transformation in 2026. With store conversions, a refreshed customer experience and plans to grow to 700 stores, we’re building strong teams now to lead the change. As part of that journey, we’re looking for a hands-on Bench Store Manager to support multiple stores across the Western Sydney region. In this role, you’ll step in where you’re needed most — leading teams, stabilising performance, and ensuring a seamless customer and team experience. You’ll bring energy, purpose and a people-first mindset to every store you support, helping set foundations for long-term success. What you’ll be doing: Step into stores as required to provide strong, consistent leadership and maintain high operational standards Lead from the front and create a high-energy, inclusive culture wherever you go Be hands-on in your approach, supporting teams on the floor and setting the standard for service and execution Drive store performance through strong operational execution and achieving sales targets Champion customer service and ensure every customer walks away with a great experience Develop and inspire team members across multiple stores to grow into confident, capable retail leaders Ensure all stores operate in a safe, clean and supportive environment Problem-solve day-to-day challenges with confidence and calm, adapting quickly to different teams and store needs What you bring: Proven leadership experience in a retail or customer-focused environment A natural ability to motivate and influence — you get the best out of people, even in new teams Strong communication and organisational skills, with the ability to quickly build rapport A passion for customer service, team development and operational excellence Flexibility, resilience and a solutions-focused mindset — you thrive in fast-paced, changing environments What we offer: Competitive salary plus annual bonus (up to 10% of your salary) Team Member discount for you and your immediate family Work-life balance with a rotating roster — work only 1 in 3 weekends and flexible work options Paid parental leave for primary and secondary caregivers Employee Assistance Program (EAP) offering free, confidential support for you and your family Instant access to your pay with Humanforce Thrive Be part of a supportive, inclusive and fun culture where your wellbeing matters Ready to lead the change across our region? Apply now and be part of the journey. "